📦 Flourisim Return & Exchange Policy
We are pleased to offer free returns and exchanges within 30 days of receiving your order. To ensure the best experience, we recommend consulting with our professional size advisors before initiating a return or exchange. Please ensure that the product is undamaged, with all tags intact, making it eligible for resale.
If you are dissatisfied with your purchase, please contact us promptly via our website’s live chat feature or email at： support@flourisim.uk.
Important Guidelines
1.Contact Customer Service First:
Before starting a return or exchange, please contact our Customer Service team at support@flourisim.uk. This helps us process your request efficiently and avoid any delays.
2.Provide Detailed Information:
To expedite your request, please specify whether you need a partial or full return. Include your order number, product details, and the reason for the return.
3.Return Package Instructions:
Do not send return packages to any address found on our website or on the courier package. We cannot process these returns, and shipping fees will not be reimbursed.
4.Return/Exchange Process:
Once you’ve contacted us, we will provide you with detailed return instructions and handle your request according to our policy.
Thank you for your understanding and cooperation.
📧 Customer Email Response Policy
We prioritize responding to customer emails and inquiries in the order they are received. If you have contacted us multiple times without receiving a reply, please check your spam or junk folder, as our response may have been filtered there.
Our typical response time during weekdays is within the same day of receiving your email. For inquiries sent later in the day, responses may be provided the following day. Inquiries received on Fridays, weekends, or public holidays may experience a delay, but we strive to respond within 3-4 business days.
For quicker resolution, please use clear and specific subject lines or follow up if necessary. Our team prioritizes urgent inquiries and will respond as promptly as possible.
📦 Product Damage or Error Notice
If you receive a package containing a damaged product, such as a torn garment or loose stitching, please contact us immediately via email at support@flourisim.uk. Include a clear photo of the defect to help us coordinate with our warehouse and quality control teams. Once confirmed, we will send you a replacement item.
The same process applies if you receive an incorrect product.
⚠️ Address Correction Notice
If you need to correct an error in your shipping address or add missing details (e.g., apartment/unit number) within 3-4 business days after placing your order, please contact us immediately. We will update your address in our system.
However, if this period has passed and your package has already shipped, we will not be able to intercept it. At that point, you must contact the carrier directly to request an address change or arrange for reshipment.
🎁 Buy One Get One (BOGO) Returns
When purchasing items through a Buy One Get One (BOGO) promotion, the discount is applied proportionately based on the original prices of the items. If you return any item from the promotion, your refund will reflect the item’s original price minus the proportional discount applied during purchase.
🚚 Return Shipping Fee
We cover return shipping fees for exchanges and refunds. To process your return, follow these steps:
1.Return the Merchandise: Send the item back to us as instructed.
2.Submit the Receipt: Email the return shipping receipt to support@flourisim.uk.
3.Provide PayPal Details: Include your PayPal account information in the email to receive a refund of the return shipping cost.
💵 Refunds
Upon receiving your returned item at our warehouse, we will process a refund to the original payment method used. Please note the following:
1.Refund Processing: Refunds are typically issued within 10 to 20 days after we receive the returned item.
2.Refund Conditions: If the returned item affects its resale potential, we reserve the right to refuse the refund.
🔄 EXCHANGES
We offer a free exchange service. Different types of exchanges (e.g., single item vs. full order) may have different procedures. Please follow these steps for a smooth exchange process:
- Provide Information: Inform us of the item you wish to exchange, the desired size, and whether your shipping address is still valid.
- Processing: We will promptly initiate the appropriate exchange process based on your order details.
- Size Advice: If you are unsure about sizing, our professional fit advisors can offer guidance based on your feedback (e.g., size too large or small, fit issues, etc.).
For any questions, feel free to contact us at support@flourisim.uk.