Please read our FAQ before sending us a message.
Unit 4016, 163 Bilton Way, Hayes, UB3 3NF
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
A: We offer free standard shipping on all orders over £40. For orders below this amount, a flat-rate shipping fee of £3.99 will apply. We also offer expedited shipping options at an additional cost, which will be calculated at checkout based on your location and chosen delivery speed.
Which payment methods are accepted in the Online Shop?
A: We accept a wide range of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through trusted payment gateways to ensure your data is safe.
How long will delivery take?
A: Delivery times vary depending on your location and chosen shipping method.Economy shipping typically takes 7-10 business days.Standard shipping typically takes 5-7 business days, while expedited options can deliver your order in as little as 3-5 business days. You will receive a tracking number once your order has been shipped so you can keep an eye on its progress.
How secure is shopping in the Online Shop? Is my data protected?
A: Your security is our top priority. Our online shop uses SSL encryption to protect your personal information and payment details. We are committed to keeping your data safe and private, and we do not share your information with third parties. You can shop with confidence knowing that your data is protected.
What exactly happens after ordering?
A: After placing your order, you will receive a confirmation email with the details of your purchase. Once your order has been processed and shipped, you will receive another email with your tracking information so you can follow your order’s journey to your doorstep. If you have any questions or need assistance, our customer service team is always here to help.
Do I receive an invoice for my order?
A: Yes, you will receive an invoice for your order via email once your purchase is confirmed. The invoice will include a detailed summary of your items, the total amount paid, and any applicable shipping charges. If you need a printed copy or have any specific requirements, please contact our customer support team.
Send us an email
Email: support@flourisim.com
Call: +1 3214999577
Address:Unit 4016, 183 Bilton Way, Hayes, UB3 3NF